Beekeeper announced a partnership with Whispr that uses voice and mobile app technology as an augmented-reality component to increase productivity of hotel housekeepers. As part of its new Innovation Labs initiative, the operational communication company is exploring use cases on how augmented reality can support its customers.
“Through AR we believe that Beekeeper can make personalized information available to employees exactly when they need it and in a format they are most comfortable with,” Beekeeper Head of Hospitality Andrada Paraschiv said in a statement. “Our first innovation pilot will soon be underway at Marriott [International’s] first tribrand hotel in Nashville, operated by North Point Hospitality. By tying Whispr’s operational solution to the Beekeeper app, we will demonstrate how this multiproperty campus (AC Hotel Nashville Downtown, Residence Inn Nashville Downtown/Convention Center and SpringHill Suites Nashville Downtown/Convention Center) can improve the workflow of its housekeeping departments with voice-guided checklists.”
Beekeeper has been connecting operational systems and communication channels at all North Point Hospitality hotels over the past year using one secure, intuitive platform. It links colleagues across locations and departments in real time via mobile or desktop devices and provides North Point Hospitality with an intelligent dashboard to help them improve internal communication and streamline business processes.
The Whispr app uses combinations of voice and on-screen technology to ensure that housekeepers are always up to speed. By delivering information and guidance in their native language, workers don’t get left in the dark. It assigns tasks to housekeepers, highlights any special notes, sends real-time feedback to management teams on how work is progressing and scales that information to workers when they need it.
“Together Beekeeper and Whispr will help frontline workers learn their jobs more quickly and add consistency to everything they do,” Paraschiv said. “Whispr will help motivate housekeeping teams by transmitting audio messages through Beekeeper, such as ‘Today the hotel is at full occupancy. We count on YOU to help to provide our guests with a truly exceptional experience. Thank you for delivering your very best effort today!’ Having an audio version of the daily message is a time saver and a convenient way to rally the troops. Like Beekeeper, Whispr also reduces onboarding time and gives management an unprecedented data-led view of operations.”
To ensure quality is being maintained, Whispr can be used to assist with room inspections by prompting “Hey, (Name of team member)], have you washed the coffee pot and changed the towels?” By using this integration, housekeepers can let the engineering team know about maintenance issues in real time. By coupling communications with a workflow system, North Point Hospitality will ensure that every worker is connected.
Pending completion of the innovation pilot, North Point Hospitality plans to roll out Whispr to all properties in its portfolio.