Hotel Internet Services has completed a high-speed guest Wi-Fi network upgrade at the San Vicente Resort & Golf Course outside of San Diego, Calif.
With its legacy network becoming outdated and risking a reduction in guest satisfaction due to slow speeds or dropped connections, HIS was tapped to implement an upgrade. As part of this process, HIS technicians replaced the resort's phone lines with more advanced and capable Ethernet cabling. The team also implemented Ruckus access points within strategic areas to ensure a strong and consistent high-speed Wi-Fi signal throughout the resort.
The implementation team was able to install Wi-Fi service for the resort's golf course, which sits within what was previously considered a 'no-service' area due to surrounding hills causing signal disruption.
"One of the first amenities that guests interact with and expect to function flawlessly is Wi-Fi, so we are extremely pleased to be able to rely on a proven industry expert such as HIS in meeting this need," said Jennifer Carbone, lodge manager at San Vicente Resort & Golf Course. "HIS has gone above and beyond to ensure that we can accommodate the latest online demands and their support services are unmatched in being able to maintain consistent guest satisfaction with our service."
In addition to upgrading the property's network infrastructure, HIS also provides San Vicente Resort with offsite equipment monitoring services to ensure that Wi-Fi quality remains high and to swiftly identify and correct any performance issues. This is further backed by providing guests with instant access to 24/7 HIS support for troubleshooting issues such as Wi-Fi driver card compatibility and setting up VPN connections.