Cape Resorts improves staff productivity with new PMS

Cape Resorts properties, including Congress Hall in Cape May, N.J., implemented the Maestro web browser version in on-premise servers in January. Photo credit: Maestro PMS

When Cape Resorts made the decision in 2008 to update operations at its growing collection of historic beachside resort properties, it turned to Maestro PMS. Today Cape Resorts centralizes property management, reservations, spa and activity management, and event sales for 366 rooms spread across 10 hotels with Maestro’s multiproperty management suite of integrated modules.
“The Maestro PMS integrated multiproperty management system makes our entire enterprise more efficient and optimizes our guests’ experience,” Cape Resorts Director of Technology Colin Stevens said in a statement. “We use Maestro to automate central reservations and property management, and to operate our full-service Sea Spa at Congress Hall. Maestro’s integrated sales and catering system manages all corporate and social event sales for all our venues. The Maestro owner management system also automates our condo hotel operation. Maestro even handles our bicycle rentals.”

Cape Resorts also implemented the Maestro web browser version in its on-premises servers in January 2018. “Maestro Web enables our staff to log onto the system from any mobile device,” Stevens said. “This makes the system more flexible. We have seen a great improvement in staff productivity with Maestro Web.”
Maestro’s integrated platform streamlines Cape Resorts’ reservation and check-in process by putting all guest and property information in one central database. “Maestro’s single-image database makes it easy to cross-sell our hotels from one reservations office,” Stevens continued. “Our team can maximize bookings because they can offer all our properties and room types on one screen to deliver an optimal guest experience.”

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Hotel Optimization Part 3 | January 27, 2021

With 2020 behind us and widespread vaccine distribution on the horizon, the second half of the new year is looking up, but for Q1 (and most likely well into Q2) we’re very much still in the thick of what has undeniably been the lowest point of the pandemic. What can you be doing now to power through and set yourself up for a prosperous 2021 and beyond? Join us at Part 3 of Hotel Optimization – A Virtual Event on January 27 from 10am – 1:05pm ET for expert panels focused on getting you back to profitability.