The Carvi Hotel NYC, part of the Ascend Hotel Collection, has implemented Hotel Internet Services' BeyondTV GuestCast streaming solution.
Seeking to attract tech-savvy guests, the hotel's leadership team was looking for an in-room entertainment platform with up-to-date capabilities. BeyondTV GuestCast will let guests watch streamed content on in-room TVs via a scanned QR code.
“Cable TV is now viewed as an outdated form of entertainment that stands in stark contrast to the personalized services that guests now seek out, so we found it essential to address this demand in order to maintain a competitive edge and heightened guest satisfaction,” said Mark Arend, partner at Carvi Hotel NYC, in a statement. “BeyondTV GuestCast is able to fully provide the custom-tailored entertainment and ease-of-use that guests now routinely expect. Its built-in analytics functionality also provides us with the opportunity to ensure that guest experiences remain seamless and of the highest quality.”
BeyondTV GuestCast's analytics dashboard lets the hotel's team continuously monitor usage and system performance. This, in turn, helps them measure the success of their guestroom entertainment strategies and also provides real-time insight into performance issues requiring immediate attention. As a solution designed for the specific needs of the hospitality industry, BeyondTV GuestCast’s analytics dashboard can also be used to measure Wi-Fi signal strength by individual guestroom. This further lets hoteliers identify and resolve any connectivity issues before guest satisfaction rates are negatively affected.