The Chattanoogan hotel installs Maestro eLearning system

The Chattanoogan hotel

High turnover of line staff and property managers is a way of life in the hotel business as is increased technology use. Continuous staff training is a challenge to efficient operations at many properties so the Chattanoogan hotel in Chattanooga, Tenn., turned to Maestro PMS for an eLearning system.
“Training at an independent hotel is different than at a chain property,” said Greg Jones, front office manager at The Chattanoogan hotel. “Our front office team is responsible for training new employees. We incorporated Maestro’s eLearning training courses into our property instruction guides to train new staff quickly and efficiently.”

Maestro eLearning offers 31 courses that are fully-integrated with the Maestro Front Office System and its other modules. The system tracks which courses staff members take, what lessons they complete and their scores on proficiency exams.
“eLearning is integrated with Maestro so staff can get quick answers to system questions while they are on the job,” said Warren Dehan, Maestro PMS President. “They can pause the training session and try out the function in a training version or on the live software. Hotel staff can also take system courses when they are off property from our eLearning website.”

eLearning is part of Maestro’s free Diamond Plus Service and includes online webinars. Maestro provides upgraded releases regularly and eLearning tutorials.

Virtual Event


Survival in these times is highly dependent on a hotel's ability to quickly adapt and pivot their business to meet the current needs of travelers and the surrounding community. Join us for Optimization Part 2 – a FREE virtual event – as we bring together top players in the industry to discuss alternative uses when occupancy is down, ways to boost F&B revenue, how to help your staff adjust to new challenges and more, in a series of panels focused on how you can regain profitability during this crisis.

Suggested Articles

The integration aims to provide hoteliers with seamless and complete visibility over group, catering and event sales performance activity.

The Kalibri Labs database contains daily transaction data sourced directly from almost 35,000 hotels in the U.S.

Hilton will continue to recommend Demand360, Rate360 and Agency360 for use in its properties and encourage adoption across the its portfolio.