How the Chattanoogan personalized staff training

(The Chattanoogan hotel)

High turnover of line staff and property managers is a way of life in the hotel business as is increased technology use. Continuous staff training is a challenge to efficient operations at many properties so the Chattanoogan hotel in Chattanooga, Tenn., turned to Maestro PMS for an eLearning system.
“Training at an independent hotel is different than at a chain property,” said Greg Jones, front office manager at The Chattanoogan hotel. “Our front office team is responsible for training new employees. We incorporated Maestro’s eLearning training courses into our property instruction guides to train new staff quickly and efficiently.”

Maestro eLearning offers 31 courses that are fully-integrated with the Maestro Front Office System and its other modules. The system tracks which courses staff members take, what lessons they complete and their scores on proficiency exams.
“eLearning is integrated with Maestro so staff can get quick answers to system questions while they are on the job,” said Warren Dehan, Maestro PMS President. “They can pause the training session and try out the function in a training version or on the live software. Hotel staff can also take system courses when they are off property from our eLearning website.”

eLearning is part of Maestro’s free Diamond Plus Service and includes online webinars. Maestro provides upgraded releases regularly and eLearning tutorials.