Chicago hotel selects Agilysys PMS, payment solutions

Why the right PMS will increase guest satisfaction
Hotel One Sixty-Six Magnificent Mile selected Agilysys' rGuest Stay and rGuest Pay as its new property-management system and payment solution, respectively. Photo credit: Agilysys

Hotel One Sixty-Six Magnificent Mile in Chicago selected Agilysys’ rGuest Stay and rGuest Pay as its new property-management system and payment solution, respectively.

The property includes 216 guestrooms and more than 2,700 square feet of meeting and event space. It is located within walking distance of Lake Michigan’s parks and beaches, as well as numerous corporate headquarters, businesses, hospitals and universities.

“I have been very pleased with how easy it is to set up the system to our exact needs,” said Ian Heffron, the hotel's GM. “We’re looking forward to being able to customize the system further as our needs continue to evolve in the future. The check-in and reservation processes are also super simple and straightforward, which means training and adoption of the system for the team will be very positive.”

Virtual Roundtable

Post COVID-19: The New Guest Experience

Join Hotel Management’s Elaine Simon for our latest roundtable—Post COVID-19: The New Guest Experience. The experts on the panel will share how to inspire guest confidence that hotels are safe and clean and how to win back guest business.

RGuest Stay is a cloud-based, guest-centric solution designed to offer business-driven outcomes and reduce operating costs. RGuest Pay offers point-to-point encryption, support for credit card processors and a variety of payment device options, including countertop, pay at table, mobile tablet and signature capture scenarios.

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The management company added the InfoGenesis POS solution as well as rGuest Buy Guest Kiosk, rGuest Buy OnDemand and Agilysys Authorize.