Choice Hotels International will make Toast's hotel restaurant technology a brand standard for two of Choice’s upscale brands, Cambria Hotels and Radisson. Toast is also a qualified vendor for Choice’s other brands.
Cambria and Radisson will implement Toast technology as a brand standard by summer 2025 for Cambria and by the beginning of 2026 for Radisson properties. This collaboration is designed to help digitalize the guest experience for on-site dining.
The Toast for Hotel Restaurants platform will integrate with Cambria’s and Radisson’s property management systems for both restaurant and in-room dining. The implementation will digitalize the guest’s food and beverage experience on property while streamlining food and beverage operations for hotel staff. The staff will be able to process room charges directly from the handheld point of sale devices.
“Cambria and Radisson hotels are increasingly seen as dining destinations in and of themselves, and this innovative collaboration with Toast will allow our guests and hotel staff to benefit from the digitalization of operations,” Indy Adenaw, SVP and GM, upscale at Choice Hotels, said in a statement. “We’ve already started rolling out Toast at several Cambria locations nationwide and are pleased to see the early impact it is making, including early adoption from guests, helping owners manage their labor model, and increasing lobby marketplace sales.”
In addition to standard food service POS and hotel PMS integration, Cambria and Radisson hotels will implement Toast Go 2 handhelds for server and bartender use, mobile order and tableside payments; Toast online ordering for in-room dining kiosks for lobby marketplaces; kitchen display systems for back-of-house (including texting guests when orders are ready for pickup); and Toast’s direct third-party delivery integrations. Cambria and Radisson hotels will also use Toast payments.