Cloudbeds, a hospitality management platform, announced at HITEC 2022 the acquisition of guest engagement solution Whistle. Together, the companies will integrate their technologies to remove friction points in the guest journey through a single platform.
“The term contactless is becoming far too synonymous with hospitality,” said Richard Castle, COO and co-founder of Cloudbeds. “We want more contact between lodging businesses and their guests to create purposeful touchpoints, answer questions and provide guidance through the entire guest journey. Research shows that engaged guests spend more, leave better reviews and the majority prefer to communicate via digital channels — Whistle makes it all possible. Whether it’s a booking engine chat or front desk text request, Whistle positions Cloudbeds customers to be a part of the guest journey from discovery to post-stay, removing barriers that might hinder a booking or positive review.”
Whistle will play an important role in the company’s vision for creating a fully frictionless solution that enables guests to engage with lodging businesses on their own terms. Simultaneously, it will give lodging businesses a unified platform to more efficiently manage points of contact throughout the entire guest journey.
“Our goal has always been to give lodging businesses a unique, easy-to-use solution that simplifies and streamlines the way they communicate,” said Christopher Hovanessian, CEO and co-founder of Whistle. “Cloudbeds has a clear vision for building a better, more frictionless hospitality experience via a unified platform. Together, we can make a greater impact on the industry that benefits not only the guest, but also the property staff and the lodging business itself.”
In addition, myDigitalOffice, a hotel performance management platform, announced the acquisition of Datavision Technologies, an industry leader in hotel data analytics and business intelligence for luxury resorts.
Datavision's hospitality BI platform provides a 360-degree view into any hotel operation, enabling customers to create bespoke reports and dashboards. Datavision's tools, now combined with MDO's growing data lake, positions customers to have access to a state-of-the-art data and reporting platform.
"We're thrilled to welcome Datavision into the MDO family and couldn't be more excited for our amazing customers, like Mandarin Oriental Hotel Group, and for our industry as a whole," said Ali Moloo, MDO founder and CEO.
Leveraging the alignment of myDigitalOffice and Datavision Technologies will enable hoteliers to automate and enhance reporting, benefit from real-time BI insights, and focus more sharply on hotel guests to suit their ever-evolving needs.