Coushatta Casino Resort in Kinder, La., has selected the Orion Labs voice platform to enhance operations efficiency. Orion will give Coushatta a full suite of hospitality solutions to enhance guest satisfaction, including team communications, artificial intelligence workflows such as language translation and emergency alerts, web-based dispatch and indoor positioning services.
The property features multiple hotels, fine dining, live entertainment and more, employing more than 2,000 staff.
“Our resort hotels provide premium accommodations to over a million guests every year, and we seek solutions that maximize guest satisfaction,” Trisha Newell, executive director of hospitality at the resort, said in a statement. “The Orion platform enables our hospitality teams to provide a high level of service for our guests and operate at peak efficiency.”