Coushatta Casino Resort adds Orion voice services

Orion voice services connect and protect hospitality workers with real-time voice services, artificial intelligence workflows and web-based dispatch. Photo credit: Orion Labs

Coushatta Casino Resort in Kinder, La., has selected the Orion Labs voice platform to enhance operations efficiency. Orion will give Coushatta a full suite of hospitality solutions to enhance guest satisfaction, including team communications, artificial intelligence workflows such as language translation and emergency alerts, web-based dispatch and indoor positioning services.

The property features multiple hotels, fine dining, live entertainment and more, employing more than 2,000 staff. 

“Our resort hotels provide premium accommodations to over a million guests every year, and we seek solutions that maximize guest satisfaction,” Trisha Newell, executive director of hospitality at the resort, said in a statement. “The Orion platform enables our hospitality teams to provide a high level of service for our guests and operate at peak efficiency.”

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