The Dream Hotel Group and Volara have fully integrated a hospitality-grade deployment of Google’s live translation technology covering dozens of languages. Complementing Volara’s voice-based conversation-management tools, patent-pending accuracy engine and secure integrations hub, Google’s new technology will improve the quality of interactions between hotel staff and guests from around the world.
Dream Downtown in New York City is among the first hotels in the world to go live with this technology. When global travelers approach the front desk or concierge, they can say things like “Hey Google, be my Chinese interpreter” and simultaneous real-time translation will support the guests’ needs. Complementing this translation functionality is Volara’s software that enables Dream Downtown guests to ask the Google Assistant for hotel information, concierge recommendations, or services – each resulting in seamless, personal, and powerfully-curated responses from the hotel.
“Google is the leader in multilingual computing, so it’s natural that it’s voice assistant would be able to support the global clientele staying at Dream Hotels,” Christian Cooper, Dream Hotel Group VP for IT, said in a statement. “By adding two fully integrated Google Hubs running Google Assistant Interpreter at guest check-in and the concierge desk, Dream is showing its commitment to delivering a frictionless experience for global travelers. Volara plus Google Assistant Interpreter equals a hospitality-grade, highly-accurate, multilingual voice assistant for Dream Hotels.”
