Dream Downtown in NYC implements Google Assistant Interpreter Mode

Dream Downtown is among the first hotels in the world to go live with the Google Assistant Interpreter Mode technology. Photo credit: Volara

The Dream Hotel Group and Volara have fully integrated a hospitality-grade deployment of Google’s live translation technology covering dozens of languages. Complementing Volara’s voice-based conversation-management tools, patent-pending accuracy engine and secure integrations hub, Google’s new technology will improve the quality of interactions between hotel staff and guests from around the world.
Dream Downtown in New York City is among the first hotels in the world to go live with this technology. When global travelers approach the front desk or concierge, they can say things like “Hey Google, be my Chinese interpreter” and simultaneous real-time translation will support the guests’ needs. Complementing this translation functionality is Volara’s software that enables Dream Downtown guests to ask the Google Assistant for hotel information, concierge recommendations, or services – each resulting in seamless, personal, and powerfully-curated responses from the hotel.
“Google is the leader in multilingual computing, so it’s natural that it’s voice assistant would be able to support the global clientele staying at Dream Hotels,” Christian Cooper, Dream Hotel Group VP for IT, said in a statement. “By adding two fully integrated Google Hubs running Google Assistant Interpreter at guest check-in and the concierge desk, Dream is showing its commitment to delivering a frictionless experience for global travelers. Volara plus Google Assistant Interpreter equals a hospitality-grade, highly-accurate, multilingual voice assistant for Dream Hotels.”

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Hotel Optimization Part 3 | January 27, 2021

With 2020 behind us and widespread vaccine distribution on the horizon, the second half of the new year is looking up, but for Q1 (and most likely well into Q2) we’re very much still in the thick of what has undeniably been the lowest point of the pandemic. What can you be doing now to power through and set yourself up for a prosperous 2021 and beyond? Join us at Part 3 of Hotel Optimization – A Virtual Event on January 27 from 10am – 1:05pm ET for expert panels focused on getting you back to profitability.