Duetto, Shiji enhance integration with folio data

Duetto's software can now receive and process folio messages from the Shiji Enterprise Platform property-management system. The new functionality enables the Duetto revenue-management system to accept all payment transactions related to reservations, group and paymaster accounts from Shiji’s property-management system and leverage this data to optimize rate recommendations. 

This improved integration brings benefits to hotels already using Shiji and Duetto, including:

  • More accurate and granular historical revenue reporting, for both room revenue and non-room revenue transactions.
  • A better understanding of guest spend outside of room revenue.
  • The ability to deliver improved strategic pricing and segmentation decisions, taking loyalty strategy into account.

“More hotels are pivoting their revenue strategy to one built on total profitability. This new functionality between Duetto and Shiji provides our joint customers with valuable historical revenue data that they can easily break down by multiple metrics, including segment or rate code, to truly understand, react, and optimize total guest value,” John Lingos-Webb, senior director of global partnerships and alliances, Duetto, said in a statement.

The new functionality was piloted with several joint customers, including Ruby Hotels. 

“The detailed data integration provided by this new folio functionality gives Ruby Hotels a complete picture of all revenue streams in every dimension, including insights into actual no-show and cancelation revenues," said Daniella Boeken, group vice president commercial and executive board member at Ruby Hotels. "This allows us to shape our strategies and elevate data-driven decisions to the next level. Complete and accurate folio data also ensures consistent reporting and minimizes data discrepancies across systems and departments, which is essential for our automated processes as part of Ruby's lean luxury philosophy."

The folio data functionality is now available to all hotels using the Shiji PMS and Duetto RMS in tandem.