FCS, Savioke partner to integrate advanced guest requests

The software can now issue commands to the Relay, which will travel to the front desk and, by using an onboard display, can inform staff what items have been requested for delivery.

FCS Computer Systems has integrated its FCS Connect solution with  Savioke's  Relay, a fully-autonomous indoor delivery robot. With the integrations taking place at the Hotel Jen Tanglin in Singapore and Orchardgateway Singapore, guests at both properties can now experience a level of service that is convenient and seamless.

"Hotel Jen is proud to be the first brand in the Shangri-La group to introduce this technology," said Cetin Sekercioglu, EVP of Shangri-La Hotels and Resorts, in a statement. "The new "colleagues" will be great team players in getting important things done well and delivered in Jen's distinctive style. Known to curate playful experiences, Hotel Jen, through the Relay robots, yet again proves that it can surprise and delight urban adventure-seekers,"
FCS Connect automatically creates and tracks the status of jobs from the moment that a guest issues a request. Through the new integration, the software can now issue commands to Savioke's Relay, which will travel to the front desk and, by using an onboard display, can inform staff what items have been requested for delivery. Once loaded with the appropriate amenity, Relay will then proceed to the guestroom to deliver the items. Once a guest removes their items, Relay will transmit a completed task update to FCS Connect, which then closes the job.
Aside from the unique appeal that Savioke's Relay possesses as an autonomous robot and its ability to make both properties stand out among competitors, the integration with FCS Connect additionally offers substantial cost savings, such as eliminating the need to implement another operational system in order to manage Relay's task functions.

The integration also sidesteps the need for additional personnel to monitor job activities, while ensuring that any task is handled swiftly and with precision per each guest request. With FCS Connect's centralized reporting ability, assignments carried out by Relay can also be analyzed in detailed reports, allowing hoteliers to monitor performance efficiency, monitor statistics on items requested and adjust inventory


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