Florida resort adds integrated communications tool

The new integration of Nuvola’s Guest Chat and Concierge with SMS|Host’s platform allows staff at the Henderson Beach Resort & Spa in Destin, Fla., to be kept up to date on the latest work order needs and guest service requests. Photo credit: Nuvola

The Henderson Beach Resort & Spa in Destin, Fla., has partnered with Nuvola and Springer-Milller Systems to launch the tech providers’ new integrated communications tool. The Henderson Beach Resort is the first to have deployed Nuvola’s Guest Chat and Concierge with Springer-Miller fused technology.

“Since launching the solution, our team has already seen so many cost-saving improvements across multiple departments,” said Audrey Beukenkamp, reservations manager at the hotel. “Operationally, several tracking glitches (i.e. guest complaints) have been prevented and our team has been empowered to implement new inspection and cleanliness standards. From a service perspective, access to direct mobile communication via Nuvola Guest Chat has allowed us to increase satisfaction and enable more timely responses. Having seen real results through our work together so far, we look forward to the continued partnership for even more property-wide operational success.”

Nuvola’s expertise in hotel optimization and guest engagement combined with the luxury hotelier-oriented SMS|Host property-management system created by Springer-Miller work together cohesively as an integrated communications tool for staff to manage daily tasks and provide guests with enhanced service. The latest health and safety protocols, services and modified amenities, and more can now seamlessly be communicated in real-time. Guests can direct any questions or service requests during their stay to the appropriate team member via text from their mobile device.

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The new integration of Nuvola’s Guest Chat and Concierge with SMS|Host’s platform allows staff at the resort to be kept up to date on the latest work order needs and guest service requests, empowering team members to work efficiently and effectively. The two solutions work together as one platform to effortlessly track and update tasks in real-time. This enables management to have an accurate overview of workflow.