Fontainebleau Miami Beach deploys new concierge system

Nuvola concierge is available as part of its larger hotel optimization program or as a standalone platform that is easily incorporated into an existing system. Photo credit: Nuvola

Fontainebleau Miami Beach will be one of the first luxury properties to deploy a new cloud-based concierge solution developed by Nuvola. The program will enhance guest services at the 1,504-room resort, allowing the concierge team to easily manage guest itineraries, reservations, room amenities and other daily tasks in real-time.
 
“We’re excited to see how Nuvola will help us better manage guest itineraries and customize options to enhance our guest’s experience,” Fontainebleau Miami Beach VP and GM Mary Rogers said in a statement.
 
Seamlessly integrated with Google, Yelp and OpenTable, Nuvola concierge provides all the tools a luxury guest services team would expect from a comprehensive platform, including the unique ability of being accessible from both mobile and desktop devices.  
 
“Traditionally, guest services tends to work in a silo, which is never a good thing,” Nuvola CEO Juan Carlos Abello said. “Based on our experience, we knew we needed to develop a solution that would bring the concierge team into the fold, allowing them to easily streamline their processes into a hotel’s broader daily operations.”  
 
Nuvola concierge is available as part of its larger hotel optimization program or as a standalone platform that is easily incorporated into an existing system. The product is user-friendly and intuitive with minimal training required, and still comes with Nuvola’s 24/7 in-house customer support. With implementation of the concierge module requiring less than three days, and Nuvola’s nimble software development team providing consistent upgrades to the product, Fontainebleau has been able to incorporate a custom-tailored product to fit their specific needs.

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With 2020 behind us and widespread vaccine distribution on the horizon, the second half of the new year is looking up, but for Q1 (and most likely well into Q2) we’re very much still in the thick of what has undeniably been the lowest point of the pandemic. What can you be doing now to power through and set yourself up for a prosperous 2021 and beyond? Join us at Part 3 of Hotel Optimization – A Virtual Event on January 27 from 10am – 1:05pm ET for expert panels focused on getting you back to profitability.