Fontainebleau Miami Beach will be one of the first luxury properties to deploy a new cloud-based concierge solution developed by Nuvola. The program will enhance guest services at the 1,504-room resort, allowing the concierge team to easily manage guest itineraries, reservations, room amenities and other daily tasks in real-time.
“We’re excited to see how Nuvola will help us better manage guest itineraries and customize options to enhance our guest’s experience,” Fontainebleau Miami Beach VP and GM Mary Rogers said in a statement.
Seamlessly integrated with Google, Yelp and OpenTable, Nuvola concierge provides all the tools a luxury guest services team would expect from a comprehensive platform, including the unique ability of being accessible from both mobile and desktop devices.
“Traditionally, guest services tends to work in a silo, which is never a good thing,” Nuvola CEO Juan Carlos Abello said. “Based on our experience, we knew we needed to develop a solution that would bring the concierge team into the fold, allowing them to easily streamline their processes into a hotel’s broader daily operations.”
Nuvola concierge is available as part of its larger hotel optimization program or as a standalone platform that is easily incorporated into an existing system. The product is user-friendly and intuitive with minimal training required, and still comes with Nuvola’s 24/7 in-house customer support. With implementation of the concierge module requiring less than three days, and Nuvola’s nimble software development team providing consistent upgrades to the product, Fontainebleau has been able to incorporate a custom-tailored product to fit their specific needs.
