The Gotham Hotel in midtown Manhattan has selected Mews to manage its upscale rooms and suites. The Gotham Hotel occupies a high-rise structure once home to the famous Gotham Book Mart bookstore, which inspired the hotel's name. Located in Midtown East, the hotel's communal terraces, guestrooms and suites with private balconies were all designed to reflect New York City style.
"Our previous PMS was very limited in terms of reporting. We wanted access to guest analytics in order to understand travel habits," Assistant General Manager Dante Fowler said in a statement. "With Mews, we'll finally be able to get that info and start unlocking more revenue. Our goal is to become more organized and operationally successful."
Unlimited connectivity was another deciding factor in choosing Mews, according to Fowler. The Gotham Hotel team relies on integrations such as QuickBooks and Canary Technologies to ensure a smooth operational flow. In the boutique segment, elevating personable service is key to ensuring loyalty—from addressing guests by name to offering preferential check-in and complimentary upgrades.
"With their ambitious vision to personalize every service, The Gotham Hotel shows just how much technology can add to the guests' stay while empowering teams to work more efficiently," Mews CEO Matt Welle said. "It will be exciting to watch them discover new avenues of revenue, boosting their performance to a whole new level."