The Green Fig Resort & Spa in St. Lucia has partnered with Hotel Internet Services to boost its Wi-Fi performance.
By partnering with HIS, the resort was able to overcome a series of issues that prevented it from providing a high-quality connection throughout the premises. HIS helped the team implement a solution to provide effective Wi-Fi signal penetration despite the presence of thick stone and concrete building walls. Through the placement of Ruckus access points, guest devices can now connect to a signal regardless of onsite location or any infrastructural obstacles. The resort was also able to leverage HIS to implement a dedicated appliance able to oversee and manage performance.
“Although our resort was paying for a 150mbs Wi-Fi service, in-room Wi-Fi speeds were only averaging 2-10mbs, which resulted in several guests leaving reviews over their difficulty in performing occasional work while on vacation,” said Michael Nelsen, co-owner of the Green Fig Resort & Spa, in a statement. “Thanks to HIS and its dedicated hospitality industry expertise, speeds throughout our resort are now 10 times faster than before despite paying for the same 150mbs service. We have also observed a dramatic reduction in the number of guest Wi-Fi troubleshooting issues and have seen no new reviews mentioning poor Wi-Fi connectivity since the network upgrade was completed.”
The resort is a five-minute walk to the beach and overlooks the Pitons, a UNESCO World Heritage site.