Guestware CRM Software has teamed up with Agilysys to create an interface with the LMS property-management system for their shared hotel customers. This integration leverages complementary technology and allows for complete integration between the two systems.
Guestware maintains comprehensive customer service data on hotel guests. The software encompasses guest response and guest recognition to manage the entire guest experience. Guestware's work-flow automation software enables hotel staff to proactively manage guest requests, problem resolution and repeat guest arrivals. This data includes special amenities required for each visit, guest preferences, past problems experienced, and visit history to enhance the arrival and in-house experience.
"We are thrilled to provide a unified PMS and full-suite guest experience management system for our customers,” said Mike Benjamin, VP of Sales for Guestware. “This interface with LMS was built in response to feedback from our casino-hotel customers, and their need for seamless system integration.”
The Guestware LMS integration passes reservation and guest folio data including revenue summaries, check-in and check-out events to streamline operations. The integration platform supports hosted and on-premise deployments, multi-property and single property installations. This integration enables hotel customers to maximize the use of the PMS and Guestware functionality working together.