Guestware partners with Agilysys LMS

Guestware CRM Software has teamed up with Agilysys to create an interface with the LMS property-management system for their shared hotel customers. This integration leverages complementary technology and allows for complete integration between the two systems.

Guestware maintains comprehensive customer service data on hotel guests. The software encompasses guest response and guest recognition to manage the entire guest experience. Guestware's work-flow automation software enables hotel staff to proactively manage guest requests, problem resolution and repeat guest arrivals. This data includes special amenities required for each visit, guest preferences, past problems experienced, and visit history to enhance the arrival and in-house experience.

"We are thrilled to provide a unified PMS and full-suite guest experience management system for our customers,” said Mike Benjamin, VP of Sales for Guestware. “This interface with LMS was built in response to feedback from our casino-hotel customers, and their need for seamless system integration.”

Virtual Event

HOTEL OPTIMIZATION PART 2 | SEPTEMBER 10 & 24, 2020

Survival in these times is highly dependent on a hotel's ability to quickly adapt and pivot their business to meet the current needs of travelers and the surrounding community. Join us for Optimization Part 2 – a FREE virtual event – as we bring together top players in the industry to discuss alternative uses when occupancy is down, ways to boost F&B revenue, how to help your staff adjust to new challenges and more, in a series of panels focused on how you can regain profitability during this crisis.


The Guestware LMS integration passes reservation and guest folio data including revenue summaries, check-in and check-out events to streamline operations. The integration platform supports hosted and on-premise deployments, multi-property and single property installations. This integration enables hotel customers to maximize the use of the PMS and Guestware functionality working together.

Read more on

Suggested Articles

The companies are working to develop a new hotel gym experience.

The Hotel Kansas City plans to use Knowland’s data to find accounts both in its market and in competitive markets to drive new business.

The total U.S. hotel construction pipeline at the end of Q3 2020 was down 7 percent by projects and 6 percent by rooms year over year.