Hapi now integrates with Volara, the provider of voice-based guest engagement software for the Amazon Echo. The platform enhancements give hoteliers the ability to personalize responses to guests on Amazon Alexa based on data that resides in the property-management system, including name, group code, loyalty status and much more. The combined solution also has the capability to enrich guest profiles with additional data that can enhance their stay experience, such as which information and services that guests are requesting and when they prefer to engage with the property.
“Our mission is to extend the functionality of other guest-facing hotel systems and augment them through the power of voice-based communication,” Volara CEO David Berger said in a statement. “That means integrations like the one we just completed with Hapi are key drivers to our success and that of our hotel customers. Gaining access to the plethora of data that is contained in the PMS and other integrated systems, then leveraging that data is smart ways, enables Volara’s clients to create remarkable experiences through context for truly personalized voice-based interactions with guests.”
Hapi accesses guest data in the hotel PMS and converts it into a simple common message type that can be enriched and then consumed by Volara for use in its guest-engagement platform.
“In developing Hapi, our goal was not to introduce yet another technology solution to simply mine more data, because the data already exists,” said Luis Segredo, president and CEO of Data Travel, the developer of Hapi. “Instead, our platform is designed to securely collect, merge and enrich those existing data streams from legacy systems like the PMS, customer intelligence platforms and [the Internet of Things] and expose them in ways that offer a richer version of reality with less of the redundant integration efforts. This allows hoteliers to focus on other key areas that truly drive value for the guest.”