When the Headlands Coastal Lodge & Spa opened its doors last month in Pacific City, Ore., Intelity was there powering the property’s mobile app and providing direct access to property information. Equipped with the Intelity Guest Service Platform, Headlands is enabling its guests to control their experiences and engage with the property from their mobile devices even before they arrive on property. Once checked in, the custom mobile app can also be accessed via Intelity bedside tablets.
“Intelity is enabling us to touch our guests and communicate with them in the most effective way possible,” Jennifer Nelson, Headlands GM, said in a statement. “Our mobile app equips guests with service information they would not otherwise know about, and the in-room tablets add another touch point to reach guests and keep them engaged.”
The Headlands Coastal Lodge & Spa mobile app provides complete lodge and spa information. Guests can also get details on the Meridian Restaurant and Bar, Tidepools Spa and Wellness, local and lodge events, adventure packages, and more. Intelity bedside maximizes the guest’s connection to hotel staff as an in-room solution via a tablet. The tablet dashboard also features a modern alarm clock and an audio component that enables guests to listen to 100+ international radio stations.
The property features 33 lodge guestrooms and 18 cottages, each with a balcony and ocean view. Private meeting rooms are available for small groups, weddings or corporate events. The Meridian Restaurant and Bar serves innovative Northwest cuisine in an open kitchen, with menus sourced from the sea and local farms. Tidepools Spa and Wellness features massage and treatment rooms, steam rooms, shower and changing spaces, and a workout area with free weights, treadmills and elliptical machines. Indoor and outdoor exercise options are available.