Heritage Hotels and Resorts, Inc. has formed a new partnership with Whistle, which allows team members have the ability to use text messaging and mobile messaging to communicate in real-time with staff members and guests. The launch of Whistle has already improved guest satisfaction scores and TripAdvisor reviews, by optimizing hotel operations for any questions, requests, and arrival logistics, providing instant information for every guest.
“Communication is important in any business, but crucial in hospitality." said Adrian Montoya, GM of Heritage Hotels and Resorts Hotel Albuquerque at Old Town. "The Whistle team has been fully engaged with our team from start to finish. Our guests are enjoying the instant access to communicate so easily with our team, and the Whistle program has streamlined our communication with our guests.”
The messaging service provides a convenient and efficient method of communication for all travelers. With the majority of travelers carrying their smartphones, text and mobile messaging for American consumers streamlines customer service as opposed to voice interactions.
“This gives our guests the opportunity to focus on the culture and heritage of New Mexico rather than the logistics of their stay,” said Adrian Perez, President of Heritage Hotels and Resorts.