The Hills Hotel in Laguna Hills, Calif., has implemented the BeyondTV GuestCast streaming solution by Hotel Internet Services to address demands for instant access to personalized content while leveraging the platform's analytics dashboard to monitor system performance and Wi-Fi connectivity.
Recognizing a significant reduction in the number of guests using the property’s premium cable TV channel offerings, hotel leadership sought content streaming technology to keep pace with modern guest expectations. However, the property also determined that it needed to adopt a platform that could sidestep potential challenges for guests who are inexperienced with streaming solutions.
The Hills Hotel can now provide instant access to streaming content on guestroom TVs. The platform uses a simplified device pairing process that has guests scan a QR code. Guests can also use BeyondTV GuestCast’s optional remote in order to stream personal content with the push of a button.
“I was instantly impressed by the simplicity and ease-of-use that BeyondTV GuestCast provides while still serving as an advanced platform that can fully address any guest entertainment preference,” said Ronnie Torres, general manager of The Hills Hotel, in a statement. “When deciding on whether to implement a streaming solution, I, like many other hoteliers, did consider potential implications, such as a drain on available Wi-Fi network resources, but BeyondTV GuestCast, if anything, has actually led to improved connectivity performance. We have observed that the solution has led to more guests, such as families watching content together on guestroom TVs, as opposed to individually on separate devices, which has substantially cut down overall bandwidth use. These results have only been further enhanced thanks to BeyondTV GuestCast’s analytics dashboard which provides us with a real-time overview of Wi-Fi network health throughout the premises.”
In addition to providing the hotel with system monitoring capabilities to oversee performance, BeyondTV GuestCast’s analytics dashboard can also measure Wi-Fi signal by individual guestroom. The Hills Hotel has already credited this capability with the identifying of areas where Wi-Fi performance has lagged, and has been able to leverage the analytics provided by BeyondTV GuestCast to work with IT personnel in implementing an effective solution.