Hotel Internet Services has upgraded the Wi-Fi for the Country Inn & Suites by Radisson, Madison, Ala., enhancing the security with multifactor authentication.
Hotel leadership selected HIS from Radisson’s list of approved vendors to perform an upgrade due to the company’s network technology. To overcome weak signals in guestrooms as a result of thick seismic-protected walls, HIS added Ruckus access points within strategic areas to help high-speed Wi-Fi signals reach guest devices regardless of onsite location.
“Wi-Fi service quality is one of the first things that guests consider when evaluating a property’s reputation, so we took advantage of the current downturn to identify a provider that could implement the specific network hardware we desired within the timeframe needed,” said Kiran Patel, GM at the hotel. “HIS not only could meet those requirements, but provided us with a seamless implementation along with the ability to effortlessly update our Wi-Fi service infrastructure as needs evolve. We are very satisfied with our experience and look forward to seeing our guests likewise achieve enhanced satisfaction by receiving an enhanced level of connectivity that meets their specific needs.”
The HIS-supported network hardware at the hotel will help the staff implement additional capabilities as soon as the demand arises. This includes the installing of new routers or access points to expand signal coverage areas as well as the ability to adjust bandwidth based on current usage. By also implementing multifactor identification, HIS will make sure only authorized guests and staff can access the property’s network, minimizing the risk of security threats such as data sniffing or phishing.