Homestead Resort in Midway, Utah, has returned to Springer-Miller Systems to manage its property operations. Previously a long-time SMS|Host customer, the property chose to test a cloud-based property-management system but discovered that the functional requirements did not meet the needs of its resort operations.
Springer-Miller Systems’ SMS|HOST PMS offers a complete hospitality-management platform and also offers the flexibility and customization to each customer’s needs.
SMS|HOST allows Homestead Resort to maximize its daily operation through flexible configuration options, customizable reporting and hands-on training from the experienced SMS professional services team along with 24x7 live in-house support representatives. The integration capabilities allows users to customize and modify rate package, update and personalize guest folios, provides a comprehensive list of reports to facilitate business analysis and maximize revenue.
“Our previous system impacted our ability to offer the highest level of service due to its limitations,” Homestead Resort GM Paul Christensen said in a statement. “We need flexibility in order to immediately respond to guest requests, which Springer-Miller allows us to do. The professionalism and knowledge of our on-site implementation team and ongoing account-management team has been extraordinary.”