Silicon Valley-backed Hyper Nimbus has launched its new AI-powered hospitality-management solution. Designed to bring fragmented hospitality systems together into a single AI-driven platform, Hyper Nimbus streamlines hotel operations by activating proprietary machine learning algorithms for revenue optimization, sales and marketing, guest intelligence and operations.
Hyper Nimbus delivers four capabilities to transform legacy hotel technology stacks:
- Predictive pricing: Driven by proprietary algorithms, Hyper Nimbus provides dynamic pricing and forecasting to maximize occupancy and rates based on real-time market factors and localized context.
- Sales and revenue: Hyper Nimbus connects with existing revenue management and tracking systems utilized by hotels, to evaluate sales performance across each channel. Their proprietary technology will recommend sales growth strategies across each channel and segmentation to maximize revenue.
- Guest intelligence: Hyper Nimbus conducts near real-time analysis of guest feedback across internal and external feedback channels. By detecting emerging trends and opportunities across guest comments, Hyper Nimbus identifies areas needing improvement—from housekeeping issues to food and beverage complaints—and surfaces these directly to department leaders so they can take targeted action.
- Smart concierge: Hyper Nimbus uses conversational agents to provide 24/7 guest support. The Smart Concierge parses, coordinates and assigns requests for room service, maintenance issues or special amenities. By automatically managing routine guest inquiries, the AI system helps maximize team efficiency and lets staff focus on customer interactions.
Hyper Nimbus was founded by Vaughn Davis, who has a decade of experience in luxury lifestyle hotels and was an early adopter of AI within the hotel space. As managing director of Dream Hollywood, Davis introduced robotic concierges and tapped artificial intelligence to assist with revenue, sales and marketing and SOP strategies.
Co-founder and CTO X. Eyee has spent 17 years as an engineering leader, product manager and published AI researcher for companies like Microsoft, Google and the Department of Defense. At Microsoft, Eyee worked on Ambient Intelligence solutions that combined blockchain, AI and IoT for Fortune 500 companies. At Google, they worked across all of Google's AI products & research to ensure responsibility and ethics. Eyee created novel research teams, including the Skin Tone team, which developed techniques to improve AI's ability to recognize diverse skin tones. This work set new industry standards for measuring skin tone in AI and enhanced products like the Pixel phone's camera and Google's Image Search.
"As we unveil Hyper Nimbus, we're not just introducing a new technology; we're opening a gateway to the future of hospitality," Davis said in a statement. "Our AI-driven platform is designed to transform the very essence of hotel management, making unprecedented levels of personalization, efficiency, and profitability accessible. We believe that Hyper Nimbus will empower hotels to not only meet the evolving expectations of their guests but to exceed them, setting new standards for excellence in the industry."
Hyper Nimbus also emphasizes responsible innovation compared to alternatives. "We take great care to instill reliability and accountability across our AI systems," Eyee said, "At Hyper Nimbus, we are setting a new standard for not just AI performance in hospitality—but also safety."
Hyper Nimbus will launch its Experience Management Technology at Coachella this year. This AI-powered platform aims to change how guests navigate and engage with the festival, offering personalized schedules, real-time event updates and integration with festival services.