The Georgian Terrace, a luxury hotel in Atlanta, has implemented Go Moment’s smart concierge, Ivy. Ivy communicates with guests and provides them with personalized and near instant service through text messaging. The artificial-intelligence-powered smart concierge uses guest intelligence data to understand behaviors and responds naturally to questions for guest service, housekeeping, food-and-beverage service and anything that typically would be addressed to the front desk.
Ivy's technology is intuitive so guests feel as if they are messaging with a real hotel staff member. At its heart, the advanced technology solution was developed as a hybrid model, automating activities that allow hotel staff more time to engage with guests.
“From the positive guest feedback, to higher reviews online and the improved operational efficiencies, we're very pleased with the way Ivy has ultimately created more revenue for our hotel," Guido Piccinni, managing director at The Georgian Terrace, said in a statement.