IDeaS introduced new enhancements to the IDeaS learning platform. This effort includes the implementation of live chat support, monthly live learning events, quarterly panels and on-demand tailored virtual training sessions.
Last year, the company introduced a “Client-First Framework” to evolve the client experience. In 2024, the company expanded and enhanced its learning offerings to meet client needs. To help clients get the help they need promptly, IDeaS now offers live chat support led by a team of Client Success professionals.
Among IDeaS' planned enhancements are continual learning pathways tailored to specific client roles like revenue manager, sales manager, or general manager. These on-demand activities help build organizationwide knowledge of system capabilities and internal alignment with revenue management culture. They also help clients quickly bring new staff members up to speed. Work is underway to revamp system help content to ensure it is practical and easy to use.
IDeaS has developed a calendar of live learning events. Community Connection sessions are a monthly forum at which users can explore what’s new and discuss how to make the most of their systems with IDeaS and other users. Monthly Focus sessions provide interactive webinars covering practical, sought-after topics related to system management and more. Finally, quarterly Panel Discussions will offer a deep dive into strategy with industry and system experts—as well as a peek behind the curtain at what’s driving system outputs.
“Providing a best-in-class client experience is one of the key drivers for our global teams," Sanjay Nagalia, co-founder, COO, and technology officer, IDeaS, said in a statement. "Effective implementation, training, and system adoption are crucial for our clients’ day-to-day work and ensuring they gain the most ROI from our solutions. To do so requires an ongoing learning journey. IDeaS is committed to listening to our clients, implementing the enhancements they need to be successful, and being a part of their journey today and tomorrow.”