IHG Hotels & Resorts has partnered with Josh.ai to create a voice-controlled smart guestroom at the Kimpton Rowan hotel in Palm Springs, Calif.
The Josh.ai software features purpose-built natural language processing that understands multiple requests in one command; searches for specific music and video content through deep-linking; and leverages location and contextual awareness. Guests can also use the Josh app.
“Josh.ai has never been used in a hotel room before, and we look forward to discovering how AI can be more widely adopted by our properties around the world,” said Brian McGuinness, SVP, global guest experience shared services, IHG Hotels & Resorts.
The hotel room of the future explores the potential of guest interaction with their environment and employs connected devices that are borrowed from luxury smart homes across the globe:
- Josh Micro introduces built-in hotel concierge responses.
- Ketra lighting, by Lutron, makes its hotel room debut with tunable lighting that transitions with daylight.
- Lutron shades provide privacy while balancing exposure to daylight in the bathroom.
- Sonos speakers with an Arc soundbar can play any song the guest requests.
- Samsung’s Frame TV has a 4K QLED display.
- Dish TV works with voice or tactile control.
- Roku provides access to popular streaming platforms like Netflix and Hulu.
- Iport powers Josh.ai’s manual control of the room with its iPad mounting solution.