Infor has partnered with TipQwik to provide more flexible tipping options at hotels. Through the integration, Infor Hospitality Management System customers can let guests securely provide gratuities to select staff departments. Hotel guests access the gratuity function via the HMS Mobile Guest Experience. Gratuities can be posted and processed via a credit card on file or posted directly to a guest’s hotel account for seamless integration to the Infor HMS property management system.
TipQwik is a mobile tipping application created to let customers and guests provide gratuity payments to people in hospitality directly from their mobile devices. TipQwik integrates with existing systems, such as property management, to communicate with guests and customers.
“The numbers of people carrying paper currency on them every day continue to decline due to the rise of credit cards, e-commerce, digital currency and even the pandemic,” TipQwik co-founder Matt Tuchband said in a statement. “The ability to tip with a smartphone throughout a property is important for two reasons. The first, reduced turnover through retention and reduced hiring costs for staff that normally do not get tips included on a bill such as housekeeping, porters, etc. And two, it provides a simple option for guests to show their appreciation at any time without fumbling for cash.”
Upon check-in, the guest can access the application allowing them to make gratuity payments to the hotel staff throughout their stay directly from their mobile device and finalize payment at the end of the stay via their hotel room account or via one-click payment options such as ApplePay, GooglePay and saved credit card while maintaining PCI compliance.