The Inn at Rancho Santa Fe, an Evolution Hospitality property, has chosen ROH's solution to power contracting, invoicing and payments. Features of ROH ensure the platform eases operational friction include card-on-file capabilities and auto-payment for corporations and individuals executing contracts at a property.
“We ended 2023 with incredible traction across hotel operating companies, asset owners and brands as corporate bookings surged back. Each quarter properties are increasing the total payments volume they run through ROH by over 50 percent as they—for the first time—gain visibility across sales and finance,” ROH CEO and founder Jess Conroy said in a statement. “Hotel operations meaningfully benefit from event-associated revenue being run through ROH given cash flow is paramount as property utilization strongly rebounds. That revenue—everything not processed at the front desk—is a growing percent of total industry revenue as hotels continue to look for new payment technologies to improve margins and provide a best-in-class guest experience. The Inn at Rancho Santa Fe has recently undergone a property revitalization and, along with the beauty of the property, they also smartly rethought their systems and selected ROH for the visibility, accountability and growth we provide.”
The Inn at Rancho Santa Fe went live with ROH in January. ROH clients typically start with pilot programs that cover up to 10 properties, with meaningful portfolio expansion stemming from the operational success of those pilots. Success metrics can include average time-to-payment from date of invoice (with ROH, average of 1.76 days) and percent of invoices paid early (with ROH, an average of 80 percent). The platform overall drives improved efficiency across existing teams, a reduction in required headcount and a significant improvement to aging AR.
“It’s estimated that the global hospitality industry does roughly five times the amount of payments of the global restaurant industry and yet, due to the uniquely complex ownership and operational structures of hotels, there remains a technology opportunity to empower hotels to combat rising costs and labor shortages. The hospitality industry can’t remain reliant on manual processes; we’ve built ROH for the explicit purpose of modernizing the very part of hotel operations and payments that represent a significant portion of their revenue,” continued Conroy.