Intelity has signed a deal with Hutton Brickyards to implement the full platform at the new retreat located in Kingston, N.Y. Opening in May, Hutton Brickyards will provide mobile, in-room and staff capabilities to optimize operations and eliminate friction.
Hutton Brickyards is the culmination of a years-long restoration and reimagining of the The Hutton Brickworks Co., a family-owned brick manufacturer that operated for more than 100 years in the Hudson Valley. The hotel has 31 guest cabins on a 73-acre campus.
"Everyone has a different definition of what makes for an unforgettable stay, and it’s essential that guests can tailor their experience to their preferences,” said Jenni Loughman, COO of development company Salt Hotels. “Some would rather relax at the spa while others are looking for adventurous experiences. Some still have safety concerns and would like contactless service while others want to be greeted by staff members at the front desk. The Intelity platform delivers digital convenience, contactless options, and personalization at every step in the guest journey—we couldn’t be more excited about how it will elevate experiences at Hutton Brickyards for years to come.”
Guests will be able to access contactless service and digital amenities via both a mobile app and in-room tablets. While preparing for their arrival, guests can download the property’s app to get more information about the hotel, check in from their phone or even order food in advance of their arrival. Once they’ve arrived, they’ll be able to skip the front desk and head straight to their room, activating a mobile key. Once inside, an in-room tablet will offer another link to staff and service throughout their stay.
Meanwhile, the technology will also allow staff to stay in contact with guests wherever they are on property—utilizing in-app and SMS messaging to notify them of special events and activities available to them as well as keeping them up to date on any service they’ve requested. At the same time, the Intelity platform will source real-time feedback from guests that can lead to better service recovery and a smoother stay for everyone. Finally, automation and deep business insights will save staff time and propel constant process improvements, freeing up employee time so staff members can keep their attention focused on providing service to guests.