Iris integrates its F&B mobile ordering solution with Infrasys Cloud POS by Shiji. This strategic partnership will enrich the guest experience, save labor and increase ancillary revenue, according to the company.
The Iris mobile ordering platform empowers guests to self-serve from their own devices at their convenience. It firmly puts guests in control of their ordering experience, freeing up staff time and resources to enable them to focus on delivering an exceptional service.
The integration of the two solutions comes with full security approval for Marriott mobile dining and Iris’ greater F&B ordering estate, and enables operators to optimize the management of mobile orders. These orders will now flow directly to the kitchen via Infrasys Cloud POS, saving time, improving order accuracy and reducing wait times. The process delivers convenience and comfort to both guests and staff, enhancing the overall ordering experience and mitigating any language barriers. Furthermore, hoteliers can promote items and services 24/7, maximizing revenue opportunities across their properties.
"The Iris mobile dining and Shiji Infrasys POS integration significantly reduces the number of calls and inquiries, thereby lessening the workload on staff, improving accuracy and communication," Eicha Medina, F&B assistant manager at The Westin Manila, said in a statement. "Guests who face language difficulties can conveniently access the mobile dining platform, easily review order details and write comments to the chef. We're enjoying the seamless guest payment options, the recommended items and updating guests in real time on expected delivery times. Guests can also request a tray collection to further elevate their mobile dining experience."