Juniper Preserve Resort will roll out select Intelity's digital offers, including a branded mobile app with mobile key capabilities and GEMS (Guest Experience Management System), Intelity’s staff-facing tools that will streamline Juniper Preserve’s back-of-house operations. The Juniper Lodge is located on the acclaimed Juniper Preserve Resort wellness community in Bend, Ore.
Home to the recognized Pronghorn Club, Juniper Preserve is a wellness destination for residents, members and guests and home to Juniper Lodge, which features guestrooms and suites that are inspired by the mystic juniper forests of central Oregon that surround the property. In addition to two championship golf courses, Juniper Preserve has the full-service Juniper Spa, multiple restaurants and The Trailhead facility for family recreation.
“With the wellness and guest experience always front of mind at Juniper Preserve, we are very excited to offer guests an enhanced digital experience through the Intelity platform,” Juniper Preserve GM Spencer Shaub said in a statement. “Our goal at Juniper Preserve is to create the most personalized, relaxing environment for guests. Through this integration with Intelity, we can offer custom, seamless experiences, and by incorporating Intelity’s GEMS, the Juniper Preserve staff are able to automate and ease operations which, in turn, will elevate guest interactions.”
The branded mobile app powered by the Intelity platform will allow guests to check in and offers easy check-out and secure access to their hotel room via mobile key. TV casting will also take the guest experience one step further, allowing guests to be in control of their own in-room entertainment. With just a tap of a finger, guests can request services and in-room dining through the app, while staff can easily track and manage these requests via the GEMS back-end platform, including its integration with Juniper Preserve’s existing internal communications system, Alice.
With Intelity’s staff-facing Guest Experience Management System, GEMS, and integrations to the property’s existing tech stack, Juniper Preserve’s team can manage, track and complete all service requests and issue accompanying work orders. Additionally, GEMS ticketing functionality will optimize operational staff workflows, support all CMS functions, and increase engagement through marketing and other guest-facing capabilities.