The Kimpton Overland Hotel Atlanta Airport selects Iris to elevate its room service operations with mobile dining, offering guests a more convenient and expedited F&B ordering experience.
“As a hotel situated in a bustling travel hub, it’s imperative for us to offer innovative and convenient solutions that save our guests' time and enable us to boost order volumes and F&B guest spend," GM Kerry Ringham said in a statement. "Iris provides us with the perfect platform to enhance our room service operations, increase revenue and exceed guest expectations. We are excited to watch it grow, especially when we leverage this service at our rooftop bar when the weather improves to enrich the guest stay further.”
The hotel, which is part of IHG Hotels and Resorts and located next to Atlanta International Airport and the Porsche Driving Experience, has 214 guestrooms, including 18 executive suites, nine track-view suites and one presidential suite.
Kimpton Overland Hotel recognized the evolving needs of their guests, mainly business and corporate travelers. The hotel implemented Iris mobile ordering to streamline its room service process, drive F&B revenue, and provide a faster and more efficient digital ordering solution so guests could enjoy dining in the comfort of their rooms.
The integration of Iris mobile ordering allows guests to easily and swiftly place F&B orders directly from their rooms, eliminating the need to physically visit the restaurant or call the front desk. By simply accessing the digital menus via prominently placed QR codes in their rooms, on flyers, tabletops, and at the front desk, guests can effortlessly browse and select their desired items. The platform enables guests to schedule their orders for delivery at their preferred time.
Since implementing Iris mobile dining, Kimpton Overland Hotel has witnessed a surge in room service orders and a notable increase in average guest spend. The seamless integration of digital ordering has not only expedited the ordering process but has also improved order accuracy.