LasoExperience, Maestro PMS partnership aims to drive revenue

LasoExperience, a guest-experience software-as-a-service platform, and Maestro PMS are partnering to help hotels deliver more personalized and relevant interactions with guests. This can include booking their stay, mobile check-in and checkout, mobile keys, purchasing extras, ordering food and beverage, signing up for activities, booking local attractions and messaging staff.

With LasoXP’s technology and Maestro's PMS platform, hotels can gain a better view of their guests' needs and preferences from pre-stay to post-stay. This integration bridges the gap between data-driven insights and the actual guest experience and provides real-time communication that has been lacking between guests and staff.

Leveraging Maestro’s API, the joint solution impacts the guest journey immediately after booking as travelers are led through their stay from pre-stay communication, onboarding, mobile key, recommendations, offers, room upgrades, concierge service, follow-up and future bookings. Together, LasoExperience and Maestro are looking to drive higher guest satisfaction, additional revenue streams, and exceptional service in addition to augmenting labor needs and costs.

The integration of these two systems makes LasoXP fast and simple to roll out in an active hotel environment already using Maestro PMS without interrupting operations. Today, Spruce Point Inn is the first property to benefit from the holistic view of the guests enabled by this two-way integration and the ability to engage and activate them when it matters the most. The Sunseeker Resort in Charlotte Harbor, Fla., and the Stonewall Resort in Roanoke, W.Va., will soon follow suit.