Luma Hotel Times Square introduces robot butler

Relay robots use 3D cameras and multiple sensors to safely navigate hotel hallways, avoiding people and other objects, and call the phone in the guest’s room when they arrive outside the door.

The newly opened Luma Hotel Times Square introduces the first hotel robot butler in Manhattan. Nicknamed Alina, the ancient Greek word for “light,” the Relay robot from Savioke uses advanced technology to fulfill and deliver guest requests directly to Luma’s 130 guestrooms.

Standing at approximately 3 feet tall and weighing less than 100 pounds, Alina is designed to travel at a human walking pace and can independently navigate between floors, even calling the hotel elevator using Savioke’s proprietary technology.
 
In celebration of Alina’s arrival, Luma has introduced a “Moments with Alina” social media initiative where guests are encouraged to share an Alina photo on Instagram tagging the property (@LUMAHotelTimesSquare) and using hashtags #AlinaMoments and #RelayRobot.

"We’re thrilled to introduce our Relay robot Alina and to enhance our guest services,” Luma Hotel Times Square GM Kate Martin said in a statement. "At Luma, we aim to use technological innovations wherever possible to help increase productivity for both our staff and guests. It's exciting to be part of this new venture.”
 
When a guest has a request, Luma team members fill Alina with the necessary items and enter in the guest’s room number, and the robot the leaves the docking station to travel to the room, wirelessly operating the elevator. Relay robots use 3D cameras and multiple sensors to safely navigate hotel hallways, avoiding people and other objects, and call the phone in the guest’s room when they arrive outside the door. When Alina completes her mission, she automatically returns to her charging dock, located in the lobby. 

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