Maestro PMS e-learning simplifies training

Maestro’s e-learning web tutorials helped Pocono Manor Resort and Spa learn how to use the property-management system, and showed the "why" behind Maestro’s functionality.

Maestro has built online tutorials and e-learning functionality into its family of 20+ Maestro PMS property software products. Maestro’s e-learning system helps property staff and managers gain confidence in property software system use so they can focus on guest needs as quickly as possible.
 
“When we converted from another sales and catering to Maestro our team had to learn a new system. Maestro’s eLearning web tutorials helped us learn how to use the system, and showed the ‘why’ behind Maestro’s functionality so we understood the system and how to best use it to serve guests,” Susan Corrigan, director of sales at Pocono Manor Resort and Spa in Pocono Manor, Pa., said in a statement. “When I saw how well Maestro’s eLearning courses worked to show my team how to use the system I asked them all to take the tutorials as part of their job.”
 
Many operators incorporate Maestro’s e-learning training courses into property instruction guides to train new staff quickly and efficiently. Maestro e-learning offers 31 courses that are fully-integrated with the Maestro front office system and its other modules. eLearning is a standard part of Maestro’s free Diamond Plus Service and includes “anywhere – anytime” online webinars.

“Maestro’s Diamond Plus service offering includes 24/7 help-desk access, free version upgrades and eLearning to help Maestro users develop skill and confidence in their ability to get the maximum benefit from their system,” said Maestro PMS President Warren Dehan. “We continuously ask our clients for insights on how we can make Maestro stronger. We developed our e-learning functionality to address the staff training challenge many independent operators face.”
 
E-learning is integrated with Maestro so staff can get quick answers to system questions while they are on the job. They can pause the training session and try out the function in a training version or on the live software. Hotel staff can also take system courses when they are off property from Maestro’s e-learning website. The system tracks which courses staff members take, what lessons they complete and their scores on proficiency exams.

Suggested Articles

As the cost of building hotels continues to rise, modular construction presents a possible way for developers to save money.

The rebranded property, formerly an Amari hotel, operates under a franchise agreement and is managed by Le Mirage Real Estate.

The 80-room hotel, owned by Freeman & Kallaher Colorado Properties and managed by InterMountain Management, is slated to open Oct. 23.