Maestro PMS’ single guest itinerary feature now enables operators to customize their guests’ total stay itineraries with the property’s special look, feel and branding. Maestro’s total-property software system offers more than 20 modules including sales and catering, spa and activities, tee times, group convention and fine-dining point of sale that may be combined on one single guest itinerary for guest convenience.
Maestro’s single guest itinerary combines multiple guest stay elements including arrival and departure dates, rates, schedules for activities such as tee times, spa reservations, group meetings and locations, dining reservations and other customized property activities. Itineraries may be emailed to guests as part of their confirmation, or printed and presented at check-in. If guests change their plans, the itinerary is automatically updated in real-time.
“Our resort guests plan their trip here months in advance,” said Katarina Doumeng, director of sales and marketing for Bolongo Bay Beach Resort in the U.S. Virgin Islands, in a statement. “We send them a single itinerary from our Maestro PMS that includes schedules and reservations for all their activities. This gives them greater confidence in their schedule and builds their excitement. The single guest itinerary is an important part of the Bolongo Bay Beach Resort’s guest journey.”
Maestro is an all-inclusive system that delivers this feature as part of all deployments. All its modules share a single-image database for seamless integration that eliminates rekeying and ensures accuracy at every guest touch point. The single guest itinerary is available in Maestro PMS in the cloud or in the on-premises PMS.
