Makeready brands standardize POS with Silverware

-The Alida Hotel in Savannah, Ga., (Rhett restaurant, Trade Room bar, and Lost Square rooftop), Emeline Hotel in Charleston, S.C., (Clerks Coffee Shop and Frannie and the Fox restaurant), and The Adolphus Hotel in Dallas (Otto’s Coffee Shop, The French Room, and Rodeo Bar) are all running on Silverware POS, and the Noelle hotel in Nashville and Halcyon hotel in Denver is set to follow suit.  

All Makeready properties running on Silverware can support server mobile ordering solutions via iOS-, Android- or Windows-based tablets, along with guest-facing digital ordering solutions throughout each property to facilitate orders and payments at poolside, the hotel lobby, restaurant, lounge,or in guestrooms though a fully integrated ecosystem. 

The Emeline is actively leveraging Silverware’s Avrio 4 server mobile ordering platform, and recently added the company’s new Contactless Digital Platform to facilitate room service orders. Hotel guests simply scan a QR code displayed in the room to upload a menu, place orders, and post charged directly to their folios using personal mobile devices. This not only streamlines ordering and delivery, but it enables guests to engage with the hotels though contactless technology. It also lowers labor costs as orders are placed directly into the Silverware POS with no staff interaction.
 

“Oftentimes when guests are in the privacy of their rooms, they don’t want to have to call room service to place an order, especially if there is a language barrier or there are distractions or noise either in the guestroom or kitchen,” said Arthur Sertorio, Makeready Experience corporate service director, food and beverage. “Silverware leverages QR code technology enabling guests to simply scan a QR code at the bedside to provide menu access and enable them to place room service orders instantly without having to speak to anyone. It’s a modern approach to making the guest experience more pleasant and streamlined.