The 102-room Mayo Hotel in downtown Tulsa, Okla., has installed cloud-based Infor HMS and Infor SCS sales and event-management solutions.
"We're approaching our 100-year anniversary, and while we've made it a point to always keep the charm from when we first opened, we take a different approach with our business processes by adopting modern, forward-looking technology," The Mayo Hotel owner Macy Snyder-Amatucci said in a statement. "As our guests' tastes and needs evolve, so do we. Technology is at the forefront of the way we live today, so we've invested in new solutions and systems that will directly impact day-to-day tasks for employees and the overall guest experience. Partnering with Infor has been seamless. It was clear from our initially training that we would be able to reduce onboarding burden and costs, increase revenue across the property and, ultimately, improve guest satisfaction by reducing administrative burdens from our teams and allowing them to focus on more value-add tasks."
Infor HMS hospitality management system will help teams at The Mayo Hotel manage systems from the front office and reservations to accounting and sales within one application. This will create a unified view of business performance, so managers will have greater visibility into how their decisions impact other departments, and vice versa.
With a centralized, unified look at guest and business performance, The Mayo Hotel can track guest preferences, simplify reservations, book itineraries and provide guests with consistent quality and services. In addition, modules for event management provide complete financial reporting, revenue forecasting and performance analysis, food and beverage costing, labor scheduling and full customer relationship management and custom correspondence capability.