MCOMS and Volara have teamed up to deliver a guest experience using the latest in hospitality technology. This integration partnership combines Volara's conversation-management software and secure integrations hub with MCOMS' in-room entertainment platform to enable guests to intuitively control in-room TVs using voice commands.
Through Amazon Echo, Google Assistant, IBM Watson or SmartBeings Woohoo devices located in their rooms, guests can make voice requests to turn the TV on and off, open the TV guide or turn the volume up or down. Additional features include channel selection by name or number and channel up and down navigation.
The Hotel Zetta in San Francisco, a Viceroy Hotels and Resorts property, is the first to go live with MCOMS powered by Volara.
“Hospitality is a highly competitive market and technology is key to success,” MCOMS CEO Costas Sakellariou said in a statement. “Luxury hotels today more than ever are looking to invest in solutions that deliver unique guest experiences and build a stronger guest engagement. Our integration with Volara's innovative solution is a fine example of this kind of technology."