Naples Grande Beach Resort, a Conde Nast Traveler Top 5 Gulf Resort with 474 rooms and 3 miles of beach along the gulf coast of Florida, selected Cloud5 Communications to implement a state-of-the-art cloud-based telephony system for guests and staff, and future-proof its voice network.
The fully integrated voice solution includes hosted PBX with hosted voicemail, call accounting, auto-attendant, and PMS interfacing. Reflecting the resort's focus on modernizing and optimizing its technology, the Cloud5 solution provides Naples Grande with a holistic, cloud-based system that streamlines operations and improves guest service, while reducing the property's overall telecommunications costs.
Naples Grande Beach Resort now enjoys integrated voice communications with enhanced call routing across the property, PMS integration for seamless guest service, and a future-ready infrastructure, featuring a cloud-based system that will not depreciate or degrade over time. As part of the PBX replacement project, Cloud5 upgraded the resort's 120 property-wide staff office phones to state-of-the-art Polycom VVX phones, which enable crystal clear voice quality and advanced functionality for all staff members, including the in-house call center agents.
"Cloud5 offered an advanced voice solution that delivers robust functionality for resort-wide communications," said Hans Schmitt, VP of asset management for Northwood Hospitality and GM at Naples Grande. "With Cloud5's hosted solution, our systems are always current with the latest software functionality, without the need to purchase future expensive upgrades or interrupt hotel operations. We're always operating with the most advanced features that allow us to deliver fast, reliable guest service across our expansive resort. This upgrade has even reduced monthly telecommunications expenses which adds value directly to our bottom-line."
Cloud5 was selected as a key technology partner after rigorous evaluations of several systems by Naples Grande Beach Resort with enterprise solutions providers (ESP), the network manager and technology advisor for the resort and its owner, Northwood Hospitality.
"We needed a partner that could handle a large-scale system replacement," said David Schlief, director of hotel technology for ESP. "Cloud5 was selected for its experience with advanced telephony installations and expert technical team. The property-wide upgrade of staff, guest rooms, meeting space, plus 5 restaurants/bars required meticulous planning – and was executed without a hitch.”