The Goldwynn Resort & Residences, an 81-room oceanfront lifestyle resort on Cable Beach in Nassau, Bahamas, has partnered with Agilysys for its property-management system and point-of-sale technology, along with software for its condominium concept. The technology is part of the Agilysys Hospitality Cloud.
The operating team wanted to optimize return on experience for its guests and staff. ROE measures how technology engages and empowers staff members and encourages guests to return more often, spend more and leave stronger reviews.
After selecting the Agilsysy PMS, the hotel also selected the recent POS InfoGenesis system version from Agilysys, which combines the interactive terminal and tablet touchscreen applications supporting Windows, Android and iOS devices. Its reporting and analysis features, enterprise-grade menu and item configuration capabilities and multi-language support help drive service flexibility and increase operational efficiency. The result is improved food-and-beverage operations and increased revenue across venues.
Goldwynn Resort & Residences also chose Agilysys’ commission-free, direct-channel reservation system that helps move guests through the booking process.
"A successful, well-known luxury casino resort in the Bahamas already using Agilysys hospitality solutions was one of the determining factors in our search for the best technology for Goldwynn Resort & Residences,” COO Donald Adam said in a statement. “We chose Agilysys because of its reputation in the hospitality industry for providing properties with modern, easy-to-use solutions that have already helped staff with advanced sales prior to opening and will enable owner and occupancy rotation and balanced ownership bookings. Agilysys will be key to us delivering end-to-end high return hospitality.”