New York City hotel updates operations platform

Walker Hotel Greenwich Village implemented Alice in May 2017 and has seen improvements in its day-to-day operations through the platform. Photo credit: Alice

Walker Hotel will be expanding its Alice partnership with its soon-to-open location in the Tribeca neighborhood of New York City after celebrating a successful implementation at Walker Hotel Greenwich Village in New York. Walker Hotel Tribeca is slated to open in this spring and will use Alice to streamline staff communication, manage productivity and execute service promptly on maintenance and guest requests.

Walker Hotel Greenwich Village implemented Alice in May 2017 and has seen improvements in its day-to-day operations through the platform. Before using Alice, the hotel had been using traditional radios to manage interdepartmental communication. As a smaller lifestyle hotel in the heart of the Village, requests and service orders were tracked manually and guest requests funneled through housekeeping.

Since transitioning from radios and fully adapting to Alice, staff at Walker Hotel Greenwich Village, the increased accountability and improved means of communication provided by Alice (the product's photo attachment feature adds clarity to requests, for example) mean guest requests and work orders are now being completed more efficiently and in a more timely manner. 

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“The Alice support team is readily available to answer questions, discuss our operational needs and find solutions using their technology; the level of customization available in the platform allows us to manipulate the back end, more with Alice than with other systems, thus creating a seamless experience,” Managing Director MarcAnthony Crimi said in a statement. “It’s refreshing to partner with a tech company that listens to its customers' needs and takes pride in customizing the system to operate exactly the way you need it to.”

Through the easy collection of data on Alice, Walker Hotel Greenwich Village has been able to increase productivity, highlight pain points and partner with ownership to better allocate capital budget funding to areas of opportunity on the property. 

Launching the new Tribeca property on Alice once it opens “will allow us to integrate our data across both properties,” Crimi said.