360 Networks, makers of the hospitality communications platform ComXchange, has formed a new partnership with Nomadix to equip hotels with Angie in-room voice assistants, an upgraded phone alternative powered by the ComXchange PBX. This partnership comes soon after the Nomadix announcement of its acquisition of Angie Hospitality and will expand Angie’s market share through 360 Networks’ portfolio of resellers.
Angie’s technology uses both voice control and touchscreen capabilities to help increase guest satisfaction, streamline operations, improve staff efficiencies and maximize revenue opportunities. As hoteliers look to offer contactless, touch-free options for guests to engage when and how they want with hotel associates, Angie uplevels the experience for making service requests, asking questions about the hotel, controlling smart room functionality and sharing recommendations—all via voice or touchscreen. Additionally, Angie helps to reduce calls and drop-bys at the front desk.
Offered through the cloud or on-premises, ComXchange provides a phone service that powers more than 1,000 hotel properties across the U.S. It integrates with all major hotel property management systems to coordinate guest requests and complies with e911 requirements, including Kari’s Law and Ray Baum’s Act.
Related: Nomadix acquires Angie Hospitality
“We are excited to add Angie in-room voice assistants to our marketplace. Our partners and hotel customers can upgrade their phones in select rooms or across the property, add digital concierge services, and create more efficiency and satisfaction,” said Bryon Thompson, VP for 360 Networks.
“Safety and contactless engagement are important factors to make guests feel safe as travel returns. This partnership will allow thousands of ComXchange’s existing hotel installations to add a contactless digital assistant with a simple per-room add-on to their monthly service fees,” said Speleos Dravillas, chief revenue officer for Nomadix.
Angie can replace the traditional guestroom phones on any ComXchange installation. In addition to providing calling and concierge features, it is also a clock, radio and Bluetooth speaker.