Nuvola to add facial-recognition product

Nuvola has partnered with Kairos, a facial recognition company, to create an artificial-intelligence-backed solution that expedites and personalizes a guest’s experience from check-in to departure, the company said. Layered with added security capabilities, the solution will reduce wait times during transactional moments that require name recognition throughout the guest journey.

“Our mission is to bring new technologies to the world of hospitality that can be used as a solution to ease ongoing industrywide focus points by enhancing operational aspects like security and providing a frictionless experience for each different guest touchpoint,” Nuvola CEO Juan Carlos Abello said in a statement. “Facial-recognition software is a game changer for the industry. By introducing Kairos by Nuvola into the guest journey, our customers will be able to create a heightened level of personalized service and open up a new realm of service options.”

Hospitality partners who deploy Kairos by Nuvola will expedite their check-in and check-out processes, reduce time spent during transactional moments, enhance security practices and significantly elevate the overall guest experience. Created by Kairos, the facial-recognition software will be fully integrated into Nuvola’s comprehensive optimization system and will be supported by best-in-class security camera hardware.

“We’re thrilled to partner with Nuvola to bring our software to the hospitality industry,” said Kairos COO Mary Wolff. “We’re excited to see the hospitality industry leverage the benefits of facial recognition. Through our partnership with Nuvola, we’ll be ushering in a new era of innovation to improve and optimize the guest experience.”