Olde Mill Inn adds Maestro PMS, LodgIQ AI integration

Olde Mill Inn in Basking Ridge, N.J. improved operations, communications and business forecasting with Maestro and LodgIQ. Integration between Maestro’s PMS and LodgIQ’s AI platform is enabling the hotel’s operations team to access property information on the go and streamlining efficiencies. By giving guests access to contactless check-in capabilities through kiosk installations at the front desk, the Olde Mill Inn is reducing traffic in the lobby and improving operations.

“We’re thrilled to see the integration of LodgIQ with Maestro come to life at the Olde Mill Inn,” LodgIQ CEO David Milili said in a statement. “This partnership underscores our commitment to providing data-driven solutions that support revenue leaders and their commercial teams to optimize their revenue strategies. By combining the advanced AI capabilities of LodgIQ with Maestro’s robust all-in-one PMS, we’re equipping the Olde Mill Inn with the tools needed to drive profitability. This integration marks a significant milestone, and we look forward to delivering collaborative solutions to the hospitality industry.”

The Olde Mill Inn is leveraging the full LodgIQ AI platform featuring Business Intelligence, Rate Shopping, Market Intelligence, Flight Data, Forecasting, Group Pricing, and Rate Optimization modules, along with the mobile app. By breaking down silos and unifying marketing, sales and revenue data, LodgIQ is equipping the hotel with 360-degree recommendations to improve profitability.

Via Maestro’s guest-centric Front Office, Yield Management, Work Order, Analytics, Sales & Catering, Gift Card, Guest Experience Management and GuestXMS (messaging) modules, the Olde Mill Inn is aligning all operating departments with the single goal of exceeding guest expectations. Maestro PMS offers simple and powerful reporting and inquiry results, along with a comprehensive guest database of all past, current, and future reservations and stay information.

To help Olde Mill Inn optimize rates, for example, LodgIQ receives reservation level data from Maestro, then pushes rate recommendations and restrictions by room type back to the PMS. This integration enables the hotel to maximize revenue growth opportunities across transient and group segments, and it is giving management of the Olde Mill Inn a tool that makes revenue management recommendations.

“Before Maestro and LodgIQ, we only had a rate shopping report upon which we would make rate strategy decisions,” said Norman Martin, Olde Mill Inn assistant general manager. “Now we can facilitate information gathering, rate setting and positioning relative to our comp-set and the market with ease. It’s also less cumbersome for our sales and front office teams to analyze and adjust pricing according to the information gathered by these solutions. Maestro delivered on what they promised, and they remain a great customer service resource.”