Oldham Goodwin Group has implemented Quore hotel-management software across the company, 11 hotels in total. The group started at one property and was particularly impressed with the preventative maintenance feature when Tony Walker, director of facilities management, and James Maguire, area director of engineering, decided to roll out the solution as a companywide operations interface.
By equipping staff members with mobile devices, Quore enabled engineers at each property to quickly inspect and document maintenance deficiencies at any location through an intuitive interface. Without an accurate way to measure the quality of work expected and corresponding completion time at a corporate level, the two set out to find and implement a more robust preventative maintenance solution.
“We needed a system that could merge data from multiple properties and automatically schedule inspections, but were constrained by paper inspection reports and to-do lists,” Walker said in a statement. “Our PM inspections operated on a broad, non-specific basis so we weren’t able to drill down room by room. We’d have our engineers PM this equipment, or PM that room but had no visibility into whether or not we were moving the needle companywide.”
Customizable PM templates for guestrooms, mechanical, building and life-safety requirements coupled with automatic inspection recommendations and work orders allowed Walker and Maguire to pinpoint fundamental issues while also seeing a trend analysis of the whole portfolio. Quore’s PM feature drives intelligently from actual inventory, so each PM is hyper-specific to the guestroom, asset or area being addressed.
“Quore alerts us of blind spots when something is off during routine readings,” Maguire said. “Now, I can scroll through results from each PM inspection to find out where the ball is dropping and what preventive measures we need to take to make sure each guest experience is up to par with the rest of the brand.”