Paramount Hospitality Management has announced a partnership with Nuvola and Maestro PMS to integrate the tech providers’ communication tools via open application programming interfaces. Paramount has enlisted the joint solution services across four of its hotels with plans for future hotel and resort integrations.
Avanti Palms Resort and Conference Center, Avanti International Resort, Floridays Resort Orlando and The Point Hotel & Suites, which are all located in Orlando, are the first four properties to begin using Nuvola’s Events for service request management, Pass-On Logbooks, Lost & Found, Housekeeping Productivity and Guest Chat (SMS texting) combined with Maestro’s browser-based solutions hosted in Paramount’s private cloud services.
The joint integration enables each resort and condo hotel to access guest profiles, pulled together from one centralized system, from reservation to check-in and checkout procedures to specific requests or questions during each stay. Welcome, farewell, and onsite offerings or updated health and safety protocols can all be automated to send to each guest via SMS text.