Milwaukee’s Potawatomi Casino Hotel has replaced legacy systems with two point-of-sale systems from Agilysys to optimize food and beverage interactions.
Agilysys’ latest POS systems combine interactive terminal and tablet touchscreen applications supporting Windows, Android and iOS devices and includes information security for data protection. The reporting and analysis features, enterprise-grade menu and item configuration capabilities and multilanguage help drive service flexibility and increased operational efficiency.
Since installing the POS platforms from the Agilysys Hospitality Core Collection, Potawatomi Casino Hotel has reported better guest reviews, increased guest satisfaction and greater on-property spend.
“Coming off the pandemic, guests want it all, and technology helps us deliver,” Garret Finocchiaro, CIO at Potawatomi Casino Hotel, said in a statement. “We are in a much better position to create the high-return hospitality experiences they expect with Agilysys’ POS solutions. Additionally, such technology helps us attract and retain top talent in a tight labor market in a growing sector.”
The 500-room property, owned and operated by the Forest County Potawatomi Community, includes gaming, restaurants and bars and entertainment at several on-site venues as well as full-service catering for corporate and social events.