Preferred Hotels & Resorts has selected ReviewPro’s online reputation-management product to help its member hotels manage online guest reviews and leverage insights from guest feedback to make improvements. Preferred is also using the competitive benchmarking tool offered within the ReviewPro platform to gain insights into the strengths and weaknesses of other brands, identify areas of opportunity and leverage a competitive advantage within the global travel marketplace.
“Preferred Hotels & Resorts believes in providing stellar customer experiences because exceeding guest expectations and ensuring travelers enjoy unforgettable trips on each occasion is the key to securing loyalty for our brand,” Preferred Hotels & Resorts VP Mike Osgood said in a statement. “ReviewPro is a market leader in online reputation and managing guest feedback, and we are enthusiastic about the partnership, specifically how it will allow us to identify strengths and areas of opportunity for both our member properties and competitors, which is valuable insight we will use to continuously improve our offerings and, ultimately, increase revenue for our independent hotels globally.”
ReviewPro’s integrated dashboard will help provide support for Preferred Hotels & Resorts when managing online reputation across its portfolio, ensuring brand standards are being met and that resources are being used efficiently. Ensuring quality travel experiences at each of the brand’s 750 global hotels, resorts and residences ensures that they are always adhering to the company’s brand promise.